Application Partner

i2x & Vonage: Enabling Real-Time Voice Analytics with AI

Who we are

i2x is augmenting human-to-human interaction for sales and customer support. Built on a fit-for-purpose speech recognition technology that harnesses the power of AI to analyse complex conversations, i2x users can assess, learn and improve in real-time. With its unique ability to evaluate voice and speech patterns within a conversation, i2x helps sales and service professionals improve conversion rates, increase customer satisfaction and reduce onboarding time.

How we work with Vonage

i2x uses Vonage's WebSocket API and Webhook to connect voice calls to their own Automatic Speech Recognition and analytics engine for integration. 2x is real-time and able to apply voice analytics to the ongoing call and deliver assistance to agents.

Industries
  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Manufacturing
  • Logistics
  • Healthcare
  • Financial Services/Insurance
Areas of Focus
  • Customer Engagement
  • Call Centre
  • Support

Learn about our partner solutions

Vonage API partners build, integrate and help implement unique communications experiences with our APIs that accelerate business — and attract and retain customers like never before.
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