TCS Conversa™ is a conversational AI platform that helps customers in solving their queries and assists contact centre agents in resolving customer queries. TCS Conversa™ provides an adapter to Vonage’s WhatsApp API and other APIs like SMS, 2FA and communication API. It uses Vonage’s Live Video API to help the user have interactive communication to solve their issues and needs.
Providing services & support for internal and external parties: TCS Conversa™ is available round-the-clock to answer queries on various aspects directly and indirectly related to the causes, symptoms, prevention and management of COVID-19. For example, the bot provides real-time answers to the employees on their symptoms and the work-related policies published by the employer.