Enable voice self-service and gain customer insights with Interactive Voice Response
With the Vonage Voice API, add a speech-enabled IVR script to your existing applications or set up automated voice conversation flows for your phone system.
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Help customers save time finding the answers they need
Set up automated conversational IVR flows:
- Create customised voice-driven menu systems so customers can serve themselves using their natural voices and without agent interaction.
Make it easy for customers to call your business and quickly find answers, and free up bandwidth for your agents to handle more complex interactions.
When calls are escalated to agents, capture context quickly and keep the conversation going without interruption.
Capture call event data and voice recordings to gain new business insights.
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.