Enable voice self-service and gain customer insights with Interactive Voice Response

With the Vonage Voice API, add a speech-enabled IVR script to your existing applications or set up automated voice conversation flows for your phone system.

Try it free
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IVR

Help customers save time finding the answers they need

Set up automated conversational IVR flows:

  • Create customised voice-driven menu systems so customers can serve themselves using their natural voices and without agent interaction. 
  • Make it easy for customers to call your business and quickly find answers, and free up bandwidth for your agents to handle more complex interactions.

  • When calls are escalated to agents, capture context quickly and keep the conversation going without interruption.

  • Capture call event data and voice recordings to gain new business insights.

 

 

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