IVR
Add a simple Interactive Voice Response (IVR) script to your existing applications: letting your callers choose.
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Easily add IVR to your application
Add voice self-service to your existing application to provide a better service and free up your agents to handle higher-value interactions.
Gain new insights
Capture call event data and voice recordings to gain new insights into your business.
Your local identity everywhere
Advertise local or freephone numbers in every country to project a local identity, improving customer engagement.How Interactive Voice Response (IVR) works
1. Advertise a local number
Your customers call a freephone or local virtual number to reach your business. They can also call back the same number you used to reach them via SMS.
2. Customers call your business
When they call, your customers are greeted with pre-recorded voice or text-to-speech prompts, including a menu of options they can select by pressing keys on their phone.
3. Customers help themselves
Customers can accomplish many routine tasks in the IVR without agent intervention and can easily transfer to an agent who will have the context of their call when answering.
4. Your application adapts
As conditions such as queue length change, the call flow adapts automatically to better service customer needs, based on your application logic.Programmable elements used in this solution
Why choose Vonage APIs for IVR?
The highest-quality voice
The Vonage API platform connects directly to the Vonage MPLS network and to Tier 1 carriers that provide the highest quality voice services worldwide. With data centres in all regions of the world, our platform delivers the lowest voice latency in the industry.
Global presence
The Vonage API platform offers local numbers in the most countries so your business can have a local identity in every market.
All the insights you need
The Vonage API dashboard includes all the data you need to manage your business, including call volume, cost and detailed call records. You can also access the data via an API to incorporate it into your own analytics.
Real time event data
The Vonage Voice API delivers real-time event data to your application that you can use to better understand your business or even to make changes to the call flow on the fly.
Voice callback from SMS
Offer voice self-service on the same numbers you use for SMS delivery so your customers can call you back easily if they need help.
Enterpise-grade
The Vonage API platform supports the needs of business-critical applications. We have a multi-data centre, fully redundant network that delivers over 99.95% availability and easily scales up and down in the cloud as your business demands.
Fast to develop
With the Vonage Voice API, a simple IVR application takes only a few lines of code. There is no need to deploy a separate system and learn new skills. Use the tools and programming languages of your choice."We look forward to continuing to push the boundaries of what's possible in customer communications with [Vonage APIs]." — Alicia Teo, Customer Experience Manager at ZALORA
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