Above and beyond with best-in-class PCI & HIPAA complianceVonage has achieved HITRUST CSF certification, the most widely adopted security framework in the US for the healthcare industry. This allows us to take a comprehensive, agile approach to building and enhancing our security framework to address privacy regulatory requirements for our healthcare customers. Also, we're one of the first in the cloud communications industry to receive PCI Service Provider certification for the services we sell.
Improve patient experiences while managing costs with Vonage APIs
Better healthcare starts with better technology. Vonage APIs enable embedded voice, SMS and video collaboration across every step of the healthcare journey, so you can provide better outcomes for your patients, partners and staff.
Deliver an effective, timely, personalised patient experience across whatever channel they prefer.
Authenticate patients, consult virtually, message medical staff and patients to keep them informed and on-time, offer secure live video sessions and more.
HIPAA compliance, BAA provisioning, high-security encryption and adherence to regional and sovereign privacy laws for our Video API make sure that healthcare applications can concentrate on what matters most — the patient.
Take advantage of our proven track record supporting global telehealth providers with essential services for their customers and their patients.
Moving towards a patient-centric contact centre
Vonage Contact Center arms your staff with all the tools they need, keeps patients engaged in their care and increases patient loyalty. Specifically built for Salesforce, our contact centre solution integrates with Salesforce Health Cloud to help providers, payers and pharma or device manufacturers deliver experiences tailored to patient preferences.
Route patients to the best-skilled doctors or nurses to address their needs. Transform the patient experience through self-service and chatbots, resolving cases with automated workflows and task filtering.
Leverage AI insights into things like prescribing habits and medication adherence. Understand complex interactions between a provider, patient and payer. Visualise the effectiveness of patient, sales and marketing programmes.
In the event of a short-term emergency or long-term disruption, help make sure your business stays up and running by enabling your agents to quickly transition to remote locations or home offices.
Giving a whole new meaning to house calls
Vonage can help you deliver quality, unified healthcare business solutions while cutting overhead, making your staff mobile and giving patients the support they need — even in times of crisis.
Communicate with patients easier and more effectively, even on the move. Collaborate and share with medical colleagues across multiple offices, hospitals and countries.
See how patients are doing with telehealth services. Participants can dial into a video conference from a desktop, web browser, smartphone or tablet.
Conference in a second opinion easily with a click with Vonage Meetings, our video collaboration tool.
VisuWell — our App Center partner for HIPAA-compliant virtual medical visits— smoothly connects your medical professionals with patients on virtually any device, without the need for a face-to-face visit.
99.999% uptime reliability* and an SD-WAN solution offers elevated quality of service across any network
Patients are getting better service and care from the Voice API system, and doctors/nurses can perform more efficiently in their jobs. Especially in the emergency room, critical alerts are making a very positive difference with both doctors and patients.