Contact centre features and capabilities you'll love
Explore the full suite of scalable Vonage contact center features. The rich solution set helps with performance management, integrates Salesforce channels, routes your customers intelligently and optimises your team. Together, these comprehensive, integrated capabilities boost your sales and service through conversations and experiences.Full Salesforce integration
Salesforce customer data and insights help deliver personal and positive experiences.Right data at the right time
Customised dashboards provide an instant view of engagement histories.Omnichannel
Quick routing to reach customers on their channels of choice.Efficiency and the CX
Automated resources create time to address more complex customer concerns.Performance management
Digital channels
Two-way video and screen sharing fully integrated into the contact center
Voice
Give your sales and service teams an efficiency boost by configuring outbound communications and automating common steps.
Workforce optimisation
Directly dial from Salesforce
Remove misdials and shorten the time between calls to create more time for meaningful conversations.- Automatically log all activity and call recordings
- CLID presents a local number when dialling
- Auto-dialling based on Salesforce lists and campaigns
- Conveniently track and report activities with Salesforce tools and dashboards
Conversation Analyzer
Dive deeper into the conversation and discover new findings with Vonage Conversation Analyzer.- Einstein Analytics integration helps visually segment and analyse conversations
- Speech-to-text transcribes and logs calls into Salesforce objects, such as contacts, cases and custom objects
- Automatic voice call analysis, spotlight trends quickly and assess your team’s compliance and product knowledge
- Pair transcripts and metrics easily to help better understand a conversation