All Vonage API customers can access quality support for issue resolution. Optionally, you can upgrade from our Standard service-level, with either Priority or Enterprise support plans, depending on the needs of your business. Benefits of our Support Plans include:
Amplified Support 24/7
- Priority queueing
- Guaranteed response times
Omnichannel access, via phone, chat, email, and web
- 24/7 escalation with clear resolution path
- Designated Support Engineer
Vonage accelerate services
Vonage API accelerate services are designed and delivered by experts to help you plan, build and launch your applications faster and more effectively. Leverage our team of experienced technical resources, either for a specific project or for ad-hoc support via the Enterprise Plan, and gain the benefit of our experience to accelerate your success.
Managed deployment service, tailored to your specific use case
Customised training on the nature, usage and best practices of our APIs
Fraud risk analysis and prevention planning
Discovery and solutioning workshops
Technical and architectural design guidance
Code peer reviews, with the option to deep-dive to debug specific issues
Your Customer Success Manager proactively manages service delivery, from initial onboarding and through the full life-cycle of your API driven use cases. The Enterprise Plan includes a designated specialist to work with you to assure your success.
Custom onboarding, tailored for your use case
Regular health checks to measure performance and prioritise corrective action
Periodic business reviews to help plan for the future and drive continual improvement
API calls to Vonage's platform provide a non-error response at least 99.99% of the time for generally available services - Video, Messaging, Voice & Authentication.
Contractual SLAs support the platform uptime and provide written assurances supported by financial penalties (in case of breach).