Transportation and logistics solutions
Delight your transportation and logistics customers by giving them access to — and real-time updates from — your carrier services, on any device. And with our voice, SMS, chat, video and social media features in tow, you’ve got a full lorryload of channels to offer, too.
Technology that truly delivers resultsEnable an immediate, flexible and positive experience for your customers via the channels they prefer. Vonage APIs help transportation and logistics companies:
Automate shipment and delivery notifications — over a wide variety of social chat apps — with programmable solutions like social media customer service.
Use AI, social chat apps, voice bots or chatbots to reschedule deliveries or arrange returns with simple IVR and customer support text messages.
Enable a safer transportation experience for drivers and customers with two-factor authentication, fraud detection and step-up verification, phone number validation and private voice communications.
Because customer loyalty is your most precious cargoVonage Contact Center — with its cloud-based telephony, 21st-century call reliability, and inside sales platform — routes sales and service excellence toward its final destination, gives you control of your data, and puts the customer journey front and center:
Parcel out accurate real-time analytics to sift through calls and drive improvement.
Take advantage of a whole pallet of features like call recording, geographical display, automated call logging, monitoring and a dialler.
Predict peak calling times and guarantee staff availability.
Monitor inbound calls and offer trainees real-time feedback.
Dispatch agents to different locations — in the event of any emergency — to achieve business continuity.
Put an embargo on your team losing touch
Give your physically dispersed, mobile workforce the ability to stay in constant contact. Enable drivers in loud rest areas, truck stops or weigh stations to review transcripts of voicemails within the body of an email or relay timely information to customers, like shipping delays and new ETAs.. With Vonage Smart Numbers, you can provide:
Dynamic geographic call routing: route calls intelligently across the globe, based on the caller’s area code.
IoT integration: integrate your supply chain's IoT devices and control them with voice and SMS commands.
"Vonage's APIs help Aramex make sure that our Last Mile infrastructure becomes more efficient. We will now be able to reach our customers in a variety of convenient ways and minimise the number of delivery attempts made. It’s all about enhancing the customer experience and improving the customer’s journey. Vonage is an important component in helping us achieve these goals."