Dashboards and reporting

Vonage Contact Center features custom-built dashboards to help monitor individual and team performance. These contact centre analytics identify areas of improvement across your department.

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Vonage Contact Center Reporting in Salesforce

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Omnichannel

Omnichannel insights

Conveniently review contact centre metrics.

  • Automatically log channel activity into the CRM for instant review

  • Quickly access comprehensive metrics within your CRM reporting system

  • Capture and analyze metrics that unlock customer insight

  • Understand how to optimize both agent and customer experiences

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The data you need

Get a full and accurate view of your team’s activities and actions seamlessly.

  • Real-time and historical data
  • Customised dashboards
  • Wallboards
  • Reports
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Real-time dashboards

Customizable dashboards highlight the status of critical performance metrics. 

  • Empower your team with personalized dashboards

  • Set thresholds to flag problem areas

  • Receive automatic notification when a metric is off target

  • Build the exact view you need using predefined widgets

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Historical reports and analytics

Fine-tune your contact centre operation through data-driven decisions. 

  • Analyze agent, queue, and contact centre performance

  • Identify trends and highlight areas of opportunity

  • Unearth root cause of problem areas

  • Customize reports to unlock insights that drive continuous improvement

Vonage Contact Center Salesforce Dashboards Video Demo
Vonage Contact Center Salesforce Dashboards
Conveniently review contact centre metrics within Salesforce reports.
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