Acknowledge your customer’s preferencesImprove engagement with customers who prefer real-time chat to phone calls or video.
Lower your costsReduce your support costs while improving your customer experience.
Participate in your customer’s worldEnhance your presence on the social platforms most important to your customers.
Create rich, branded experiences for your customersEngage in contextual and media-rich conversations using images, audio, video and location-based insights.
Establish your presence on popular social and chat networksWhen a customer finds your brand on a chat platform such as WhatsApp, Facebook Messenger or others, they can initiate a conversation with your support team.
Process the request using your CRM applicationThe customer’s message is routed to your customer service application such as Sparkcentral, Zendesk, Salesforce Service Cloud or your custom CRM.