Transform your messaging from notifications to conversations with Vonage Messages API for WhatsApp

Use the Vonage Messages API for WhatsApp to send and receive personalised messages at scale and build in automation with virtual agents, enhancing customer experience and improving employee productivity.

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Elevate CX with the Vonage WhatsApp Business API
Messages API for WhatsApp Capabilities

Elevate customer experiences with Messages API for WhatsApp

Use the Messages API to build out robust messaging workflows on WhatsApp and across other channels.

  • Build out omnichannel experiences by connecting to other Vonage Communications APIs.

  • Optimise delivery rates with failover capabilities to SMS and gain real-time insights with callbacks.

  • Integrate WhatsApp Business with other applications and solutions in Vonage’s partner ecosystem.

  • WhatsApp end-to-end encryption keeps sensitive information secure from the Vonage Messages API to a mobile device.

Vonage AI Studio

Design, create and deploy intelligent conversation workflows

Use Vonage AI Studio to automatically respond to customers’ messages in WhatsApp and enable intelligent self-service workflows.

  • Use chatbots to scale conversations and connect with customers at any time, even when human agents are offline.

  • Set up automations to escalate conversations to an agent when necessary.

 

 

“Our integration with Vonage not only enables us to offer WhatsApp, but the Vonage Messages API also allows us to give our customers the ability to use other preferred communications apps.”

Mohammed Sleeq, Chief Digital Officer, Aramex

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