Acqueon & Vonage: Driving Conversational Engagement Through the Use of AI and Analytics
Who we are
Acqueon, a conversational AI company, delivers one of the most comprehensive customer experience product suites that supporting more than 5 billion interactions annually worldwide. With their proprietary conversational AI technology, they can seamlessly orchestrate, multi-channel conversational interactions throughout the customer’s journey delivering predictable results both on-premise or in the Cloud.
Acqueon leverages predictive technology to personalise conversational engagement based on machine learning from interaction data and business goals to determine the right person, the optimal time and the right communications channel for a meaningful customer experience.
How we work with Vonage
Acqueon Engagement Cloud integrates natively with Vonage, leveraging their API’s to provide an omni-channel solution and helping enterprises to engage with customers proactively. It helps orchestrate campaigns and build communication-enabled business processes, leveraging multiple communication channels like voice, SMS, email and social media digital to improve lead penetration and right party connect ratio. With machine learning capabilities, it can predict the right time and channel of engagement to help improve customer experience. The platform helps enterprises optimise cost of service delivery without compromising on CX, across the customer journey starting from lead nurturing, acquisition, services and loyalty management. It also provides hybrid customer engagement via self-service. Through its AI-driven conversational engine and RPA, it can pre-empt next best actions to service customers proactively along with an enterprise-grade ACD functionality to engage contact centre agents whenever necessary to assist their customers with complex enquiries and service requests.