Vonage Conversations for Salesforce
Turn your Salesforce into a personalised engagement tool. Thanks to Vonage Conversations for Salesforce, you can reach customers at scale across SMS, MMS, RCS and WhatsApp from the Salesforce CRM – and seamlessly blend bots and agents.
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
It’s all about the customer experience
Increase customer interactions
Put your customers at ease with immediate chat-based interactions on their favourite channels.
Build personalised conversations
Allow your entire team to access customer chat histories and join the conversation.
Optimise engagement and productivity
Automate conversations with chatbots and route to the right agent for quicker service.
Vonage Conversations for Salesforce
Customers expect immediate and personalised responses. And you want to exceed their expectations, every time. Salesforce is your single location to store customer data and interactions. You can also:
Scale and automate notifications: Trigger bots or various interactions based on any condition using recommended Salesforce workflow tools
Improve and increase visibility: View real-time dashboards of SMS, MMS, RCS and WhatsApp conversations
Engage in two-way conversations: Give customers the choice to chat with Salesforce users, a Vonage Contact Center agent, or a blend of chatbots and human staff
Enable enterprise messaging: Empower any Salesforce user to engage in a customer chat, without the user-based licence requirement
Customise and expand: Forget the templated workflows or coding, and add your own customised workflows as per your business processes.
Leverage Vonage Contact Center’s routing and reporting capabilities
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
A packaged, flexible and scalable way to message from Salesforce
Vonage integration
Enjoy the Vonage suite of contact centres, unified communications and communications APIs
Fast deployment
Get set up in minutes versus days, with no coding required.
Built for Salesforce
Use the latest Salesforce tools, on object support, fixed workflows, channels and more.
CHECK OUT THE BENEFITS
Get started with Vonage Conversations for Salesforce
Ready to personalise your customer engagement through SMS, MMS and WhatsApp?
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
