Labor First configures Vonage Contact Center for optimum results
Labor First is a healthcare advocacy company that provides services to public sector and labour union retirees. Vonage Contact Center enhances voice communications, reporting and tracking of incoming calls.
ChallengeNeed for configurable Salesforce-integrated contact centre solution to track member data and log calls tied to Labor First community members
SolutionVonage Contact Center with Salesforce Integration
ResultsLabor First now able to use "custom object" to tie to each call. A more configurable solution with enhanced dashboard analysis
"With the conversation analyzer we can run a lot more analytical reports very easily in Salesforce than we used to. It's a quick click and we have all these data points. I'm not having to slice and dice and use the formulas that I had to before."
- Kimberly Lundgren, Director of Information Technology, Labor First