AI Virtual Assistant

AI Virtual Assistant uses conversational AI for voice-enabled customer self-service, adds intelligence to any conversation, and makes CX your competitive advantage.

Make sure high volumes of inbound calls are addressed during peak business hours or busy seasonal periods
Eliminate long hold times for a live person when customers need quick answers or actions in real time
Improve customer engagement by capturing insights that result from the verbal cues initiated by AI Virtual Assistant itself
Use the highly intuitive AI Design Studio app for set-up and management

Free employees to focus on their core competencies

Use a voice-driven self-service model to answer every customer immediately, facilitate conversations, and execute appropriate actions without involving a live person

Analyse customer sentiment and customer feedback at scale

Optimise CX by using AI to find meaning in words, speech, and context, and respond more efficiently

Elevate digital marketing strategies

Learn what individuals react to and use machine-learning models that—during high call volumes—adapt by using higher-performing messages

image that depicts customers being wowed and celebrating

Support teams with the power of AI

AI Virtual Assistant provides a unique opportunity to create a new digital workforce that augments the human workforce.

Improve CX by reducing average hold times 24/365 with always-available AI virtual assistants
Allow customers to get fast, personalised answers to simple inquiries
Increase sales opportunities by using self-serving interactions to engage every caller in natural language
Make it easy to deploy new scripts and make changes in real time
Reduce emails and calls, and enable employees to keep working without disruption

Illustration of a bot call agent addressing calls

The 21st-century customer is ready

Today's customers are comfortable using virtual assistants to learn more about products and services.

Harness AI technology to implement virtual assistants to capture sales opportunities
Generate highly personalised messages—during active campaigns—at a scale that can’t be achieved by humans alone
Use AI to sift through leads and prospects, and pinpoint and prioritise likely-to-close opportunities

Achieve unprecedented levels of service

AI Virtual Assistant quickly addresses every customer, and facilitates the understanding of their needs and the execution of appropriate actions.

Help sift through customer interactions, and transcribe and analyse conversations in real time
Save sales reps time by summarising interactions, analysing discussions, and offering recommendations throughout the customer journey
Use machine learning, natural-language understanding (NLU), and natural-language processing (NLP) to precisely and quickly analyse customer sentiment and customer feedback at scale