Vonage positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe

Whether you’re supporting existing customers or working on winning new ones, Vonage knows you’re always looking for a more personal relationship with them – to understand their needs and know what they’re looking for.

• Vonage’s cloud contact centre and inside sales solution helps you build relationships that lead to more successful conversations. We integrate all your communications channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them.
• Our solution integrates seamlessly with Salesforce and other CRM platforms, giving you full access to your hard-won Salesforce data. Without expensive, disruptive hardware changes, you’ll get unbeatable integration levels.
• Your sales and service teams will have instant access to all customer and prospect information, so they can convert leads into sales quicker than ever and keep your customers happy and loyal for longer.

View your complimentary copy of the Gartner Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe, to find out why we’ve been named a Leader for the third consecutive year.

Vonage has also been positioned by Gartner as the sole Visionary in the Magic Quadrant for Contact Centre as a Service (CCaaS), North America.  Find out more and view the report here.