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Knowledge AI is a powerful generative AI tool within the Vonage AI Studio platform designed to deliver timely and trusted engagement. Now you can tap into your knowledge base to automate, scale and elevate conversations with practical and pertinent details.
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Deliver smarter, contextual conversations
Knowledge AI seamlessly integrates your knowledge base data with Vonage Virtual Assistants for advanced Q&A and FAQ use cases.
Effective conversations at scale: Streamlined, up-to-date responses address a broad spectrum of customer enquiries more effectively.
Dynamic interactions: Directly answer customer questions without predefined questions and responses.
Continual context: Flexibly handle clarification questions and digressions during an ongoing automated conversation and maintain context.
Enable safe and practice AI engagement
Knowledge AI brings generative AI-enhanced capabilities to the Vonage Virtual Assistant to enable trusted and focused customer communications at scale.
Reliable conversations: Vonage Virtual Assistants use context understanding and analyse user inputs as key elements of a whole conversation. These help your virtual assistant stay on script.
Trusted generative AI capabilities: Knowledge AI combines large language models with your centralised knowledge base. This means virtual assistant responses with greater accuracy and supporting data.
Consistently updated information: Knowledge AI uses a comprehensive, updated knowledge base, so your customers always receive current and accurate responses.
Promote more positive outcomes at scale
Thanks to exceptional knowledge base management, you can make every customer interaction smoother and more engaging.
Reduced operational costs: Knowledge AI saves on constant human help, which decreases training expenses for new virtual agents on the Vonage AI Studio platform.
Optimised data: Conveniently unify your decentralised documentation in one extensive, up-to-date knowledge base, all to complement and elevate the virtual assistant conversational AI capabilities.
Easy implementation: Vonage AI experts can quickly and seamlessly integrate Knowledge AI with virtual assistants. This plug-and-play approach avoids extensive conversation flow design, if you choose to deploy with the Vonage AI Studio flow builder.
Discover the future of customer conversations by harnessing the power of large language models with Knowledge AI.
