Enhanced servicesDeliver a better customer experience with simple enhancements, such as click-to-call, IVR, call recording and transcription, call routing and more.
Cut your telecom billReplace your expensive freephone numbers with smart local numbers and cut your telecommunications costs.
Increase engagementConsumers increasingly want to work with businesses that have a local presence. A local number can increase engagement.
Improve the user experienceWith click-to-call options on your mobile app and website, your application will automatically select the local number that is right for each caller.
How 800 number replacement works
1. Customers search for your numberYour customers find your local number on your website or mobile app. The number is assigned based on their location. For physical advertisements such as billboards, you provision a local number from the Vonage API dashboard.
2. Customer callYour customers call you by clicking on the number or “call us” button, or by dialling the local number presented — without costly operating charges to you.
3. You determine how to handle the inbound callYou can greet callers with a personalised IVR menu (based on caller ID or location) or you can route callers to an appropriate agent. You can even record calls for future analysis or training.
4. Gain actionable insightsYou can gain actionable insights by generating reports about your call activity from our dashboard or your own application using our Management APIs.
Programmable elements used in this solution
- Search for phone numbers
- Buy phone numbers
- Receive a call
- Collect keypad input
- Connect a phone call