API Services - Support Plans
We won't rest until you've accomplished your goals. Find our support methods and response times below!
- Use just the Essentials Plan for priority support and 24/5 coverage.
- Take advantage of the Premium Plan for SLA, 24/7 coverage, and a Designated Support Engineer.
- Select the Enterprise Plan for solution and consulting services.
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
Choose the Support Plan that’s right for you
Get the help you need, when you need it. Vonage offers support options for every type of application.
Standard
Included
For simple, non-critical use cases
Essentials
$350/€320
per month
For production customers looking for priority queueing
Premium
$1,650/€1,500
per month
Top-tier support for high volume and mission-critical use cases
Enterprise
$5,500/€5,000
per month
Expert guidance on best practice, design, and implementation
Support coverage
Business hours
(8am-5pm)
24/5
24/7
24/7
Support response guarantee
(see response times below)
Best efforts
Service level objective
(SLO)
Service level agreement
(SLA)
Service level agreement
(SLA)
Support channels
Web, chat
Email, web, chat
Phone, email, web, chat
Phone, email, web, chat
99.99% platform availability SLA
Designated Support Engineer (DSE)
Customer Solutions Management (CSM)
Best practices advice and guidance
Health checks and business reviews
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
Support response times
Essentials
Premium
Enterprise
Initial response
SLO
(Service level objective)
SLA
(Service level agreement)
SLA
(Service level agreement)
Urgent (Critical service unavailable)
2 hours
30 minutes
30 minutes
High (Serious service disruption)
2 hours
1 hour
1 hour
Normal (Other problems)
4 hours
3 hours
3 hours
Low (Minor or scheduled)
1 business day
1 business day
1 business day
Follow-up response
SLO
SLO
Urgent (Critical service unavailable)
1 hour
1 hour
High (Serious service disruption)
2 hours
2 hours
Normal (Other problems)
4 hours
4 hours
Low (Minor or scheduled)
8 business hours
8 business hours
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
