Guarantee the bestEven if you connect your multi-region call centres into a single infrastructure — that’s not enough.
- Manage your centres from a single point of control
- Deliver shorter wait times for better customer experiences
- Extend hours of operation without additional shifts
Customers hear you loud and clearCall quality has a huge influence on the customer experience.
- Digital packages are routed over multiple networks for efficiency
- Packages are linked together into a single, clear conversation
- Global telephony solution accelerates the routing
- Solution excels during peak times to enhance your brand and CX
Contact Centre and CRM to the Cloud: The Migration Imperative
Your guide to bringing the benefits of your cloud contact centre and your CRM solutions together, by Sheila McGee Smith.