Sales contact centre

From dialling prospects to recording calls, Vonage Contact Center, designed for Salesforce, automates as much administration as possible, allowing your people to focus on delivering a personalised and engaging sales pitch.
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Flexible working

Your sales team doesn’t need to be tied to their desks – if there is a situation where they need to work from home or visit a prospect, they can
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Configurable call recording

Ensure you comply with privacy laws and maintain your customer’s privacy by using configurable call recordings
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Emergency call routing

Should a fire drill interrupt your day you can divert all your calls at the touch of a button
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Disaster recovery

Have peace of mind knowing that whatever happens, Vonage Contact Center for Salesforce will be able to have you up and running again in no time
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Supervisor portal

See who is available for a call, on a call or on break in a fully customisable environment that will provide you with the visibility you need to effectively manage your sales teams
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Overflow calls to outsourcers

Route calls through to your outsourcers with full insight into activity and reporting

Vonage Contact Center for Sales Cloud

Learn about Vonage Contact Center for Sales Cloud - Dialer, speech analytics solution Conversation Analyzer and Gamification.

Vonage Contact Center for Sales Cloud: watch now

Headset
DIAL DIRECTLY FROM SALESFORCE

Make cold calls warmer

Making conversations more personal means more sales.
  • Make your calls look local, for more first-time pick-ups
  • The dialler prioritises call lists, so your teams reach their best prospects first, without scrambling for details
  • Deep integration with Salesforce means complete engagement histories across every channel, so your teams are free to concentrate on connecting
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SCREEN POP

Make all your calls personal

Kick-off great personal conversations with access to all the latest prospect data in Salesforce.
  • Screen Pop makes sure your people have the right info at their fingertips, freeing them up to be their best
  • Our unparalleled communications infrastructure means every call is exceptionally clear
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CONVERSATION ANALYZER

Help everyone get it right, every time

Our integrated tools help make best practice your only practice, always.
  • Automatically transcribes and analyses recordings to test new, engaging approaches
  • Activity tracking and management tools help you identify, emulate and spread sales success
  • Gamification can get your people to push themselves to do their best on every call

Salesforce for sales teams: features

Click-to-dial and telephony Make it easy for reps to call customers using click-to-dial from within Salesforce while integrating the telephony with your existing PBX or using WebRTC.
Intelligent routing Dynamically route incoming voice communications and Salesforce digital channels based on anything you know about a customer, including the product they bought and more.
Dialler Auto-dial from Salesforce lists, campaigns or any Salesforce data.
Local numbers/CLID Increase call pickup rates by displaying a local number.
Coaching and call logging Monitor any conversation, whisper discreetly during it and access automatically logged call recordings easily.
Omni-channel analytics and reporting Use real-time customisable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on the widest set of voice and Salesforce digital channels data pushed into Salesforce.
Speech analytics Conversation Analyzer transcribes, tags and analyses 100% of all customer conversations, which are then automatically logged into Salesforce objects, like contacts, cases and custom objects.
PCI compliance Use our PCI-compliant solution to comply with credit card security standards, make payment transactions fast and frictionless, expedite credit card transactions and keep sensitive credit card information away from the contact centre.
Gamification Use interactive, real-time leaderboards to drive interest and competition in everyday activities, display any data held within Salesforce in any of ten pre-built backgrounds, broadcast the latest updates with “breaking news” alerts, and create engagement with cheers, taunts, comments and comparisons.

 

 

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