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How SureFlap Brought Customer Service In-house

This article was published on May 26, 2020
Jonathan Gale

Check out our new video below to find out how SureFlap brought customer service in-house with NewVoiceMedia's ContactWorld for Service, integrated into salesforce.com.

The leading provider of smart pet doors has been able to deliver a new customer focus strategy by taking advantage of our cloud contact centre solutions, which enable the business to deliver excellent service to its thousands of customers across Europe, every time they call. We are very pleased to be working with SureFlap and helping the company deliver on its vision.

We'll be attending the Elite Business event with SureFlap and salesforce.com on Friday 11 April at The Old Truman Brewery, London. In a 45 minute workshop at 11.15am, Sarah Metcalfe, Customer Service Manager at SureFlap, will be talking about the journey the company has taken since 2010 and how this has resulted in its NPS score increasing to 97. Book your place here.

Sureflap Case Study Video from NewVoiceMedia on Vimeo.
Jonathan Gale
Jonathan Gale

Jonathan is the Chief Executive Officer at NewVoiceMedia. He has previously held senior roles at Mimecast, MessageLabs and BT. In his blog Jonathan will give his own perspective on the use of cloud-based technology for businesses and call centres. Outside of work Jonathan is an accomplished triathlete and competes in the MSA National Historic Rally Championship.

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