Introducing the Vonage Customer Community Hub
We’ve recently launched the newly rebranded Vonage Customer Community Hub, an online community which brings our former NewVoiceMedia customers together to collaborate and innovate, engage in discussion, and enhance the benefits of our technology. Here’s everything you need to know.
What Is the Community Hub and What’s Inside?
The Community Hub is a place to share Vonage Contact Center product ideas, offer our customers the chance to make suggestions or vote on product enhancements, and “chat with an expert” through a live chat facility that connects you directly with a member of the team.
A Discussions area provides members with an opportunity to post questions and comments, and get involved in forum discussions around new and existing product features. There’s lots more: everything from advice and guidance from our customer success team, to knowledge about products and features (from the earliest to the very latest developments), to our training videos, and more.
Why a Community Hub?
By developing a community hub, we’ve transformed the way we engage with our customers. We want to make them a central part of how we shape our products, connect customers who share common goals, and enable easy interaction and collaboration. We hope it will help them save time and self serve.
Our trust site, complemented by the Community Hub, publicly provides the results of our continuous performance tests in real time, while the Hub’s community pages display the status of those tests. As the first vendor to publish live service availability and performance data to their customers and prospects, we built the trust site as a means of having automated agents out in the public network and exercising our solution.
We recognize the importance of openness, and together, the trust site and the Community Hub revolutionize transparency and the way we engage with our customers. We offer real-time access to all the information you need, including the latest details around our product roadmap, the option of live chat for support queries, and more. Providing easy access to this information means you can forget about managing telephony infrastructure and focus on your business.
So don’t wait! Visit the Vonage Customer Community Hub today!
