Unified communications offers businesses a lot of flexibility. But empowering voice communications can mean so much more with the strategic use of cloud integrations. Cloud integrations turn business processes into lean functions that unify otherwise isolated systems — ideally adding a dash of automation along the way.
Integration can mean bringing legacy business processes up to today’s communications standards. But more importantly, it means taking a step forward and integrating the business applications you use every day into your communications system. By doing this, a business can support more business efficiency, manageability and scalability—not to mention maximizing the benefit of the initial investment in business software.
In general, there are four different categories of cloud integrations that can be integrated into company's business phone system, marketing platforms, accounting software, and other cloud-based technology.