Are You Experienced? How CX Matters in Today's Market
Our customers are driving how technology is implemented within businesses today. The way people are communicating in the real world is dictating how they communicate with businesses. During this webinar, we'll discuss how businesses are looking to change how they address their customers and ways to provide a holistic solution to deliver next-generation communications.
In this webinar, you’ll learn:
The definition of customer experience
The state of channel companies’ business activities as they relate to the customer
The operational realities for the channel’s companies with limited resources
How to use formalized metrics to measure customer success and make adjustments