Zendesk IntegrationIntegrate great overall customer experience into your communications. Get click-to-dial screen pops with customer name and information with every call. Shave seconds off every interaction with automation and real-time response.
FlexibleCustomised to desktop and mobile devices
EfficientImproves workflow and productivity
Cloud-powerful capabilitiesVonage integrations are built from the network up, providing reliability, fewer delays and enhanced quality of service for your Zendesk tasks.
- When calls come in, Chrome™ pop-up notifications let you know who’s calling and why. Missed call screen pops allow you to follow up quickly so you can maximise sales.
- Automatically log all incoming and outgoing calls to Zendesk when the caller ID or clicked number is matched to a Zendesk contact.
- Contact creation synchronises with Zendesk contacts whether you are interacting with clients from a desk phone or fielding calls from a mobile device on-the-move.
- See real-time inbound and outbound call statistics. Call notes can be quickly searched, reviewed, and exported.
Getting started for VBC customersWant to add integrations to your VBC platform? Look no further.
- The Vonage® for Zendesk® integration requires a Google Chrome™ browser v25.0 or higher.
- For access or questions, customers can contact the Vonage support team.