Seamless communication channelsWorks with VoIP desk phone or mobile app
Extended communication possibilitiesImplement easily into contact centres and employee training
Full complianceMeets regulatory requirements for various compliances
Recording calls — we’ve got a few waysWith On-Demand and Company-Wide call recording, every recorded call is organised and available for easy access thanks to online portals on the Vonage cloud.
- Search call logs by extension or client account
- Easily send recordings via email
- Alter rules
- Download or delete recordings to make space in the archive
Record what you want, when you want
- Play back calls easily
- Send audio files via email
- Full control over recordings management
Train better — for half the priceAdd Call Monitoring to your Company-Wide Recording for half the original price.
- Listen in, to monitor a call
- Whisper, to speak only to the employee
- Barge, to step in for support
Record all inbound and outbound contact centre callsRecord all inbound and outbound calls, which are automatically logged as hyperlinks in Salesforce. Recordings are readily available for supervisors to review and score as part of on-going coaching and training, dispute research/resolution or compliance.
- Call recording storage and cost savings
- Inbound call recording
- Outbound call recording
- Call transfers to third parties