Social media booking managementEnable customers to track booked flights, lodgings, purchases, shipping information and more via their favourite social media networks.
Keep the conversation socialEngage with your customers on the platforms that they use and enjoy regularly.
Keep your customers up to dateEngage proactively at every step of the customer journey to handle any issues that arise. You can enhance the lifetime value of customers by engaging with them on an ongoing basis.
Hold a richer conversationFacilitate personalised interactions with images, audio, video, location-based insights and even quick reply buttons.
Engage the world at scaleThe Vonage Messages API makes sure that you can engage instantly at scale — with any customer — via SMS, MMS, WhatsApp Business, Facebook Messenger and other leading social network chat apps.
How social media booking management works.
1. Connect your business to the world's chat networksThe Vonage Messages API makes it easy to offer customers the option to get updates and stay in touch through their favourite chat apps.
2. Stay connected at customer check-outWhen a customer is completing a purchase, they can connect their social chat account with your business, granting you access to send notifications and rewards through the channel they use most.
3. Engage the customer with relevant updatesYour application provides support via social chat along the entirety of the customer journey — delivering e-tickets, reminding the customer to check in, delivering boarding passes and even alerting them of changes.
4. Facilitate future engagementsContinue the conversation with future offers and enable the customer to secure bookings via chat. Credit card information can be transferred via a secure purchase URL.
Programmable elements used in this solution
- Manage social accounts
- Send a message
- Receive a message