Social media loyalty management
Foster customer loyalty using WhatsApp, Facebook Messenger, Viber and other popular social platforms that are important to your customers.
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Keep your brand relevant and engaging
Reward and interact with your customers on the chat platforms they use most frequently.
Improve customer retention across all channels
Gain a consolidated view of customer engagements and loyalty enticements across all chat platforms.
Hold a richer conversation
Facilitate personalised interactions with images, audio, video, location-based insights and even Quick Reply buttons.
Engage the world at scale
The Vonage Messages API makes sure that you can instantly engage at scale — with any customer via MMS, SMS, Facebook Messenger and other leading social network chat apps.How social media loyalty management works
Connect your business to the world’s chat networks
The Vonage Messages API makes it easy to offer customers the option to get updates and stay in touch through their favourite chat apps.
Stay connected at customer check-out
When a customer is completing a purchase, they can connect their social chat account with your business, granting you access to send notifications and rewards through the channel they use most.
Send rewards to engage your customers
As your customer completes activities or reaches an engagement point, you can deliver rewards automatically through their connected chat account.
Deliver news and relevant updates
Use social chat to deliver updates, e-tickets, check-in reminders and more — at every stage of the customer journey.
Programmable elements used in this solution
Why choose Vonage APIs for social media loyalty management?
Single API across all social networks
Our Vonage Messages API integrates with all the major social networks, so you can support the customer journey quickly and easily via whatever networks your customers use.
Minimise costs while maximising impact
Exchange as many messages with customers as you'd like while leveraging rich communication — with images, audio, video and location-based insights — yet pay only for what you use.
Designed to enable sophisticated interactions
Build custom workflows and incorporate other channels using our scalable SMS and Messages APIs.
Less code to write and maintain and faster time to market
We eliminate the need to understand and manage the nuances, restrictions and features between the chat apps — so you can focus on what you do best. Just connect to the API and start chatting.Related programmable solutions
