Redefine the customer experience for modern travel

Deliver dynamic and engaging customer experiences to redefine modern travel. Start with Vonage APIs that focus on customer preferences. Now you can embed verification, fraud detection, automated alerts — not to mention voice, video and customer insights directly into every traveller interaction.

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BOOKING MANAGEMENT THROUGH SOCIAL MEDIA

Reach travellers on their favourite social networks

Enable customers to track booked flights, accommodation and more through social media.

Keep customers updated and enhance their lifetime value
Elevate the travel experience with multimedia messaging
Engage customers at scale through SMS, MMS, WhatsApp, Facebook Messenger and more

How it works

CUSTOMER SERVICE THROUGH SOCIAL MEDIA

Become part of your customers’ social network

Reach your travel customers on WhatsApp, Facebook Messenger and more.

Improve engagement with customers who prefer real-time chat
Reduce support costs
Enhance your presence on platforms most important to your customers
Create rich, branded customer experiences

How it works

FRAUD DETECTION AND STEP-UP VERIFICATION

Prevent fraud and deliver the better experience

Detect possible fraud and trigger step-up authentication when needed.

Prevent fraudulent transactions
Reduce traveller friction
Make sure that your customers are genuine
Integrate with Vonage Number Insight and Vonage Verify

How it works

VOICE-BASED CRITICAL ALERTS

Get through when it matters

Deliver critical, global travel alerts through phone calls.

Increase the chances of your alert being heard through persistent phone calls
Sync with a simple IVR application to acknowledge receipt
Deliver alerts to backup contacts if no acknowledgment is detected

How it works

IN-APP MESSAGING

Turn context into conversation

Create seamless, branded chat experiences across your travel app or website.

Chat across devices
Gain valuable customer insights
Follow customer journey for more meaningful communications

How it works

IN-APP VOICE

Make the call right from your app

Keep conversations in your branded app with In-App Voice.

Enable a smarter contact centre
Review call recordings, analytics and context
Integrate with third-party vendors in real time, including artificial intelligence bots

How it works

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